Legal

Privacy Policy

B&B Restaurant & Lounge, operated by Balancee Tech Solutions Ltd

This policy explains how we collect, use, and protect your personal information when you order from B&B Restaurant & Lounge through our website or related services.

Information we collect

When you place an order or subscribe to our services, we may collect:

• Your name
• Phone number
• Delivery address (for delivery orders)
• Order history and related order details

How we use your information

We use the information you provide to:

• Process and fulfil your food orders
• Send M-Pesa payment prompts to complete transactions
• Send WhatsApp order confirmations and updates

Data storage

Your data is stored securely on Neon PostgreSQL and our application is hosted on Vercel. We take reasonable measures to protect your information from unauthorised access, loss, or misuse.

Third-party services

We work with trusted partners to deliver our services. Your data may be processed by:

• Safaricom M-Pesa — payment processing
• Meta WhatsApp — order notifications and customer communication
• Google Cloud Storage — hosting menu images and other media

These providers process data only as needed to perform their services. We do not sell your personal information to third parties.

Your rights

You may contact us at any time to request access to, correction of, or deletion of your personal data. We will respond to reasonable requests in line with applicable law.

Contact us

For privacy-related questions or data deletion requests, reach us via:

• WhatsApp: +254 141 771 741
• Instagram: @bbrestaurantandlounge

Last updated: May 2026